Our Service Department Is Unsurpassed

We have a residential service department that is assigned to homeowners. The technicians treat everyone’s property with respect. They wear footies when they enter homes to make certain they don’t track floors with dirt or mud. Before they leave, they make certain that they clean the work area. They are courteous and always willing to explain everything they did on the call.

The U.S. Commerce Association has named us the best in Winston-Salem for servicing and repairing of heating and air systems. That prestigious recognition confirms our claim that no one works harder to ensure total customer satisfaction than the Logan team.

Service begins the minute you call the department line. We answer the phone instead of using frustrating recorded messages and menus. Because the department is on call every minute of every day, we are able to respond quickly to customers who need emergency service. Unlike many HVAC companies, we keep emergency repair parts in our trucks and warehouse. That alone can save precious hours when every minute counts and cut the cost of heating and air service.

The date and time for regular and routine service is built around the customer's schedule. That ensures that hours and hours are not spent by the customer waiting and wondering when the technician will arrive. Our global positioning system (GPS) documents arrival and departure times and gives us the capability to call customers to tell them when the technician is just minutes away from them.

Our commercial service department understands and appreciates the special requirements of business owners. A failed system can render industrial enterprises inoperable and cause retail establishments to be unable to open their doors to customers. When any business needs heating and air service we dispatch as many technicians as needed to get the system up and running.

Our technicians are NATE certified (North American Technician Excellence). They are factory trained and can work on all heating and air conditioning systems, no matter who the manufacturer or original HVAC installer. They also have passed extensive background checks and have been drug tested. So, when you need anything from air conditioning repair to regular service, you can rest assured that the Logan technician is a total professional.

We keep a complete equipment history for every customer and maintain accurate records of each service call, showing exactly what was done. We also offer Energy Saving Service Agreements. They ensure regular service calls and have built-in savings on parts and labor.

When you need service, whether it's routine or emergency, call us. We're the only heating and air conditioning service company named the best by the U.S. Commerce Association.

We have a residential service department that is assigned to homeowners. The technicians treat everyone's property with respect. They wear footies when the enter homes to make certain they don't track dirt or mud. Before they leave they make sure they clean the work area. Our technicians are courteous and always willing to explain what they did to the heating and air system to make it run more efficiently.